DreamHost is a Los Angeles-based web hosting provider and domain name registrar. It is the web hosting and cloud computing business owned by New Dream Network, LLC, founded in 1996 by Dallas Bethune, Josh Jones, Michael Rodriguez and Sage Weil, undergraduate students at Harvey Mudd College in Claremont, California, and registered in 1997 by Michael Rodriguez. DreamHost began hosting customers’ sites in 1997. In May 2012, DreamHost spun off Inktank. Inktank is a professional services and support company for the open source Ceph file system.
DreamHost’s shared, VPS, and dedicated hosting network consists of Apache, nginx and lighttpd web servers running on the Debian GNU/Linux operating system.DreamHost also offers cloud storage and computing services for entrepreneurs and developers, launched in 2012. The control panel for users to manage all services is a custom application designed in-house, includes integrated billing and a support ticket system, and has received rave reviews from some customers. DreamHost’s staff contribute to an official blog and a customer support wiki.
DreamHost does not offer call-in phone support, but customers can pay extra to request callbacks from support staff. Furthermore, a live chat option is available for all accounts when the level of support emails is low. This option is always available for customers that already pay the monthly fee for callbacks. The company hosts in excess of one million domains.
In 2006, the company began a beta version file hosting service they called “Files Forever”. The company stated that existing customers could store files “forever” after paying a one-time storage fee, and redistribute or sell them with DreamHost handling the transactions. But as of November 2012, this service is no longer offered to new customers.
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